Question 1

How do I get started with GPA GPS tracking?

Accepted Answer

Getting started is simple! Contact our team for a consultation, choose your plan, and we'll handle the device installation and platform setup. Our team will provide comprehensive training to ensure you get the most from our platform. The entire process typically takes 7-10 days from initial contact to full operation.

Question 2

How long does installation take?

Accepted Answer

Installation typically takes 30-60 minutes per vehicle, depending on the complexity and features required. Our certified technicians will install GPS trackers, fuel sensors, and other devices with minimal disruption to your operations. We can schedule installations at your convenience.

Question 3

Do I need special equipment or hardware?

Accepted Answer

No, all necessary equipment is provided by GPA. We supply high-quality GPS tracking devices, fuel sensors, and any other required hardware. You'll only need a computer or smartphone with internet access to view your dashboard and use our mobile apps.

Question 4

What pricing plans do you offer?

Accepted Answer

We offer three main pricing tiers: Light, Medium and Pro. Each plan includes different features and support levels. Visit our pricing page for detailed comparisons and to find the best fit for your fleet size and needs.

Question 5

Are there any setup fees or contracts?

Accepted Answer

Setup fees vary by plan and fleet size. Basic plans have minimal setup costs, while Pro and Custom plans may include installation services. We offer flexible contract terms from month-to-month to annual agreements. Contact our sales team for specific pricing details.

Question 6

Can I upgrade or downgrade my plan?

Accepted Answer

Yes, you can change your plan at any time. Upgrades take effect immediately, while downgrades are applied at the start of your next billing cycle. Our team will help you transition smoothly between plans without losing your data or configuration.

Question 7

What features are included in GPS tracking?

Accepted Answer

Our GPS tracking includes real-time location updates, route history, geofencing, speed alerts, idle time monitoring, trip reports, and more. Advanced plans include fuel monitoring, driver behavior analysis, maintenance tracking, and integration with third-party systems.

Question 8

Can I track my vehicles on mobile devices?

Accepted Answer

Yes! We provide mobile apps for both iOS and Android. Drivers and fleet managers can access real-time tracking, receive alerts, view routes, and manage tasks from anywhere. The apps sync seamlessly with our web platform.

Question 9

How accurate is the GPS tracking?

Accepted Answer

Our GPS devices provide accuracy within 2-5 meters under normal conditions. Location updates occur every 10-30 seconds while vehicles are in motion, ensuring you always have current, reliable data about your fleet's whereabouts.

Question 10

Do you offer fuel monitoring?

Accepted Answer

Yes, fuel monitoring is available with our Pro and Custom plans. We install calibrated fuel sensors that provide accurate real-time fuel levels, consumption tracking, theft detection, and detailed fuel usage reports. This helps identify inefficiencies and unauthorized fuel use.

Question 11

Can I set up automatic alerts?

Accepted Answer

Absolutely! You can configure alerts for speeding, geofence violations, harsh braking, excessive idling, maintenance due dates, and more. Alerts can be sent via email, SMS, or push notifications to multiple users.

Question 12

What kind of support do you provide?

Accepted Answer

We offer email support for all plans, phone support for Pro customers, and dedicated account management for Custom plans. Our support team is available Monday-Friday, 9AM-5PM CEST. We also provide comprehensive documentation, video tutorials, and a knowledge base.

Question 13

What happens if a device stops working?

Accepted Answer

All our devices come with a warranty. If a device malfunctions, contact our support team and we'll diagnose the issue remotely. If needed, we'll arrange for repair or replacement at no additional cost during the warranty period.

Question 14

Is my data secure?

Accepted Answer

Yes, data security is our top priority. All data is encrypted in transit and at rest. We use secure cloud infrastructure with regular backups, multi-factor authentication, and role-based access controls. We comply with GDPR and industry data protection standards.

Question 15

Can GPA integrate with my existing systems?

Accepted Answer

Yes, our Custom plans include API access for integration with ERP, accounting, dispatch, and other business systems. We also offer pre-built integrations with popular fleet management and logistics software.

Question 16

What types of vehicles do you support?

Accepted Answer

We support all vehicle types including cars, vans, trucks, buses, heavy machinery, agricultural equipment, and motorcycles. Our devices are compatible with both personal and commercial vehicles of any size.

Question 17

Do you support electric vehicles?

Accepted Answer

Yes! We offer specialized solutions for electric vehicle fleets, including battery monitoring, charging analytics, range prediction, and energy consumption tracking. Learn more on our Electric Vehicles solution page.

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